Refund Policy
Bloxpow sells digital in-game items for the Roblox games Murder Mystery 2 (MM2), Toilet Tower Defense (TTD), RIVALS, Brookhaven, Steal An Egg and 99 Nights in the Forest. Items are delivered in game to the Roblox username you choose at checkout. Because digital items can't be sent back once they reach you, refunds are limited to the situations below.
1. 24-hour delivery promise
If your items haven't been delivered within 24 hours of your purchase, you can ask for a refund. You must ask within 7 days after that 24-hour period ends.
2. Before you ask for a refund
To qualify, you must have:
- followed the delivery instructions shown after checkout and sent to you by email; and
- tried to claim your items at least twice.
If less than 24 hours have passed, please wait and keep trying to claim your items. A short delay doesn't mean your order has been cancelled.
3. Orders that qualify
We'll consider a refund when:
- your order hasn't been delivered or claimed within 24 hours;
- we can't complete delivery, for example because an item is out of stock;
- you were charged more than once for the same order; or
- the law requires a refund.
4. Orders that don't qualify
We don't refund:
- items that have been delivered or claimed, since delivery can't be reversed;
- orders where you gave the wrong Roblox username, or didn't follow the delivery instructions;
- change of mind or accidental purchases after delivery;
- problems caused by Roblox or the game's developer, such as item removals, rollbacks, trade limits, outages or account restrictions;
- orders we reasonably believe involve fraud or misuse of this policy.
5. How to ask
Email contact@bloxpow.com or message us in the live chat on bloxpow.com. Include your order number, the Roblox username you used at checkout, and what happened. We'll reply by email once we've reviewed your request.
6. How refunds are paid
- Original payment method. Approved refunds go back through our third-party payment processor. It usually takes 3 to 5 business days, depending on your bank.
- Store credit. We may choose to give an approved refund as Bloxpow store credit instead. To decide, we may look at the payment method, the order's value, and our fraud checks. Store credit covers the full approved amount, can only be spent on bloxpow.com, can't be transferred, and can't be exchanged for cash.
- Currency. Orders are charged in USD, and refunds are made in USD. Local currency prices on our site are for reference only, so the amount in your currency may differ slightly because of exchange rates or bank fees.
- Discount codes. We refund the amount you actually paid after any discount. A code used on a refunded order may not be reusable.
7. No exchanges
Delivered or claimed items can't be exchanged.
8. Right of withdrawal where local law gives one
Depending on where you live, you may have a legal right to withdraw from an online purchase within a set period. When you place an order and ask us to deliver straight away, you agree that we can start delivering before that period ends. You also accept that you lose your right to withdraw once your items are delivered or claimed. If your order hasn't been delivered or claimed yet, you can withdraw by emailing contact@bloxpow.com with the word "WITHDRAW" and your order number. This section doesn't limit any consumer rights that the law says can't be waived.
9. Chargebacks
Please contact us before you open a chargeback or payment dispute with your bank or card provider. Most problems can be solved quickly. See our Terms of Service for what happens if you open a dispute on a delivered order.
10. Contact
contact@bloxpow.com · live chat on bloxpow.com
We will never ask for your Roblox password.
