How can we help?
Search the help center or browse the guides below.
Orders & delivery
Track, claim and fix orders
Read morePayments
Methods, receipts, refunds
Read moreAccount & safety
Security and privacy
Read moreCommon questions
Can't find it? Send us a message from the Contact page.
How do I claim my items?
After checkout, join our private delivery server for the game you bought first, on the Roblox account you picked at checkout. Then claim your order on the thank-you page or the Claim page. Trade games (MM2, Toilet Tower Defense) get a trade to accept; RIVALS and Brookhaven items arrive as an in-game gift.
How fast is delivery?
Instant delivery. Join the private server first, then claim your order.
Which payment methods do you accept?
All major cards plus the wallets shown at checkout. The available methods depend on your country.
My payment was declined. What now?
Double-check your billing details, try another card or wallet, or contact your bank. No money is taken for declined payments.
Is it safe? Do you need my password?
Never. We will never ask for your game password. You only pick your Roblox account so we know where to deliver.
I entered the wrong username. Can you fix it?
Don't place a second order. Send us the claim form with your order number and the correct username and we'll update it.
